FAQ

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General

221B Baker Street, London. We're a five-minute walk from Baker Street tube station.

Monday to Friday 9:00 - 19:00, Saturday 10:00 - 17:00, Sunday closed.

Walk-ins are welcome, but booking online guarantees your slot and speeds up the process.

Yes. We offer free collection and delivery within central London for repairs over $100.

Screen repair

For Apple devices we offer both genuine Apple Service parts and high-quality third-party options, clearly priced. For Samsung and others, we use OEM-grade panels.

Most screen replacements are done in 45 to 90 minutes. Complex OLED panels on flagship models may take up to two hours.

Yes. We program the new panel to retain True Tone, ProMotion, and all original display features.

Battery

If your battery health is below 80%, it shuts down unexpectedly, or drains fast even with light use, it's time. We'll check for free.

On supported models, yes. We reset the battery health indicator using genuine cells.

Water damage

Do not charge it. Do not put it in rice. Turn it off if it's on, and bring it to us as soon as possible. The faster we treat it, the better the outcome.

We cannot guarantee every water-damaged device can be saved, but our success rate is over 85%. No fix, no fee still applies.

Warranty

12 months on parts and labor. If anything related to the repair fails, we fix it free.

New physical damage, liquid damage after repair, or unauthorized third-party repairs.

Pricing

Yes. We'll diagnose your device and give you a written quote before any work begins. If you decline, there's no charge.

Yes. Bring us a written quote from another certified shop and we'll match it.

Cash, all major cards, Apple Pay, Google Pay, and bank transfer. We also offer 0% finance on repairs over $200.