FixLab started in 2016 with one bench, two techs, and a promise: fix it right, or don't fix it at all. A decade later, that promise still drives every repair.
Our founder, Marcus Chen, started FixLab after a decade repairing phones at an authorized service center. He saw the same problem everywhere: customers were being charged premium prices for rushed work and mystery parts.
So he built the shop he wished existed. Transparent pricing. OEM-grade parts. A clean-room lab open for customers to see. And a simple rule - if we can't fix it, you don't pay.
Ten years on, we've repaired over 15,000 devices and trained a team of twelve certified technicians. The workbench is bigger. The promise hasn't changed.
Every tech holds industry certifications and completes 40 hours of annual training.
Dust-free, ESD-safe environment with microscope-grade soldering stations.
OEM-grade components with full traceability. No mystery suppliers.
Quote before work begins. No surprises on the invoice. Ever.
Most repairs completed same-day. Complex work within 24 hours.
Every repair, every part, covered for a full year. No arguments.
15 years experience. Apple & Samsung certified.
Logic board recovery expert. 2,000+ boards saved.
Forensic-level recovery. 98% success rate.
Runs the front desk. Keeps everyone calm and informed.
Independent Repair Provider
Official parts partner
Advanced repair certification
Quality management system
Founded in a garage with two technicians and a single promise.
Opened our first retail location on Baker Street.
Invested in a dust-free microsoldering lab for board-level repairs.
Crossed the 10,000 device milestone with a 98% satisfaction rate.
Became an Apple Independent Repair Provider.
Twelve technicians, one mission, and the same promise we started with.